Frequently Asked Questions:

1. How can I find out the order details after I have sent payment?
Once the payment has been received, a detailed order confirmation will be emailed to you.

2. When and how can I check on my order status?
Once the order has been processed, a tracking number will be provided to you for tracing purposes.

3. How do I contact you if I have any questions?
You can contacted by the method of email or via MSN.
E-mail:shoe-china@shoe-china.com
MSN :shoe-china@hotmail.com

4. How long will it take for delivery?
It takes 7 business days to receive your package. Depending on your
location, sometimes you will receive the package sooner. However, the

5. Do you ship to International locations (any country other than USA and Europe)?
Yes, we do ship internationally to the U.S.A, Europe and many parts of the world.

6. Can you reserve a shoe for me until I can pay for it?
You can reserve any item by e-mail. We will provide you a reservation number via email and you’ll have one week to claim your item upon payment.
Note: Any unclaimed reservation within a week will be voided and does not guarantee to be in-stock for repurchase.

Return/Exchange Policy:
We DO NOT offer refunds.
However, we do accept exchanges under the following conditions:

Wrong style, color, or size sent by us.

Buyers are responsible for the following in order to exchange:
Notify us within 10 days after the receipt of the package about any exchanges.
A RMA# (Return Authorization Number) will be issue to you.

All exchange must be sent back to us in the original packaging.
ALL the shipping cost to send the item back and for us to reship to you.

NOTE: ANY WORN SHOE WILL NOT QUALIFY FOR EXCHANGE.
NO EXCHANGE WILL BE ACCEPTED WITHOUT THE RMA#